Protecting your privacy is very important to us. We do not collect any personally identifiable information (PII) about you during your visit to the NIDDK website unless you choose to provide it to us. We do, however, collect some data about your visit to our website to help us better understand how the public uses the site and how to make it more helpful. We collect information from visitors who read, browse, and/or download information from our website. NIDDK never collects information for commercial marketing or any purpose unrelated to the NIDDK mission and goals.
When visitors send email messages containing personal information to the general NIDDK.NIH.gov email box, NIDDK staff responds to the letters and files them. Only designated staff members requiring access to the emails to respond may view or answer them.
Types of Information Collected
When you browse through any Website, certain information about your visit can be collected. We automatically collect and temporarily store the following information about your visit:
Domain from which you access the Internet
IP address (an IP address is a number that is automatically assigned to a computer when surfing the Web)
Operating system and information about the browser used when visiting the site
- Date and time of your visit
- Pages you visited
- Address of the website that connected you to an NIH Website (such as google.com or bing.com)
We use this information to measure the number of visitors to our website and its various sections and to help make our site more useful to visitors.
How NIDDK Collects Information
NIDDK websites use a variety of different web measurement software tools and specific information regarding information collection can be found on their respective websites.
NIDDK.NIH.gov uses Webtrends and Google Analytics measurement software to collect the information in the bulleted list in the Types of Information Collected section above. Webtrends and Google Analytics collect information automatically and continuously. No personally identifiable information is collected. The NIDDK staff conducts analyses and reports on the aggregated data from Webtrends and Google Analytics. The reports are only available to NIDDK.NIH.gov managers, members of the NIDDK.NIH.gov Communications and Web Teams, and other designated staff who require this information to perform their duties.
NIDDK also uses online surveys to collect opinions and feedback from a random sample of visitors. NIDDK.NIH.gov uses the ForeSee Results’ American Customer Satisfaction Index (ACSI) online survey to obtain feedback and data on visitors’ satisfaction with the NIDDK.NIH.gov website and other sites managed by NIDDK. This survey does not collect personally identifiable information. Although the survey invitation pops up for a random sample of visitors, it is optional. If you decline the survey, you will still have access to the identical information and resources at the NIH.gov site as those who do take the survey. The survey reports are available only to NIDDK.NIH.gov managers, members of the NIDDK.NIH.gov Communications and Web Teams, and other designated staff who require this information to perform their duties.
NIDDK retains the data from Webtrends and ACSI survey results as long as needed to support the mission of the NIDDK.NIH.gov website.
The Office of Management and Budget Memo M-10-22, Guidance for Online Use of Web Measurement and Customization Technologies (PDF, 102 KB) allows Federal agencies to use session and persistent cookies.
When you visit any website, its server may generate a piece of text known as a "cookie" to place on your computer. The cookie allows the server to "remember" specific information about your visit while you are connected.
The cookie makes it easier for you to use the dynamic features of web pages. Cookies from NIDDK web pages only collect information about your browser’s visit to the site; they do not collect personal information about you.
There are two types of cookies, single session (temporary) and multi-session (persistent). Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods.
Session Cookies: We use session cookies for technical purposes such as to enable better navigation through our site. These cookies let our server know that you are continuing a visit to our site. The OMB Memo 10-22 Guidance defines our use of session cookies as “Usage Tier 1—Single Session.” The policy says, “This tier encompasses any use of single session web measurement and customization technologies.”
Persistent Cookies: We use persistent cookies to enable website analytics programs to differentiate between new and returning NIH.gov visitors. Persistent cookies remain on your computer between visits to NIH.gov until they expire. We also use persistent cookies to block repeated invitations to take the ACSI survey. The persistent cookies that block repeated survey invitations expire in 90 days. The OMB Memo 10-22 Guidance defines our use of persistent cookies as “Usage Tier 2 – Multi-session without Personally Identifiable Information (PII).” The policy says, “This tier encompasses any use of multi-session Web measurement and customization technologies when no PII is collected.”
How to Opt Out or Disable Cookies
If you do not wish to have session or persistent cookies placed on your computer, you can disable them using your Web browser. If you opt out of cookies, you will still have access to all information and resources at NIH.gov. Instructions for disabling or opting out of cookies in the most popular browsers are located at http://www.usa.gov/optout_instructions.shtml. Please note that by following the instructions to opt-out of cookies, you will disable cookies from all sources, not just those from NIDDK.NIH.gov.
How Personal Information Is Protected
You do not have to give us personal information to visit the NIDDK websites. However, if you choose to receive alerts or e-newsletters, we collect your email address to complete the subscription process.
If you choose to provide us with personally identifiable information, that is, information that is personal in nature and which may be used to identify you, through an e-mail message, request for information, paper or electronic form, questionnaire, customer satisfaction survey, epidemiology research study, etc., we will maintain the information you provide only as long as needed to respond to your question or to fulfill the stated purpose of the communication. If we store your personal information in a record system designed to retrieve information about you by personal identifier (name, personal email address, home mailing address, personal or mobile phone number, etc.), so that we may contact you, we will safeguard the information you provide to us in accordance with the Privacy Act of 1974, as amended (5 U.S.C. Section 552a).
If NIDDK operates a record system designed to retrieve information about you in order to accomplish its mission, a Privacy Act Notification Statement should be prominently and conspicuously displayed on the public-facing website or form which asks you to provide personally identifiable information. The notice must address the following 5 criteria:
- NIDDK legal authorization to collect information about you
- Purpose of the information collection
- Routine uses for disclosure of information outside of NIDDK
- Whether the request made of you is voluntary or mandatory under law
- Effects of non-disclosure if you choose to not provide the requested information
Third-Party Web Sites and Applications including Social Media Sites
Facebook: NIDDK uses Facebook to share information about NIDDK and NIDDK program activities via short messages known as “wall posts.” NIDDK.gov has three Facebook pages—National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK) , Make the Kidney Connection (NKDEP) , and National Diabetes Education Program (NDEP) . Many other NIH Institutes and Centers (I/Cs) sponsor their own Facebook pages. The privacy policies for the other I/Cs Facebook pages are located on the individual I/C’s website.
How Social Media Sites Are Managed
The NIDDK social media accounts—on websites such as Facebook, Linked-In, Twitter, and YouTube—are managed by the staff of the NIDDK Information Office, NIDDK Information Clearinghouses, and Education Programs, which are services of the NIDDK, NIH.
If you connect with the NIDDK on any social media site, you can expect some or all of the following:
- information about new and updated resources from the NIDDK
- invitations to provide feedback about specific issues
- information about new research findings
- information about other NIDDK activities, such as exhibits at conferences for health care professionals
- information about other resources
Availability: We will update and monitor our social media accounts during office hours, 8:30 a.m. to 5:00 p.m., Monday through Friday, Eastern Standard Time (EST). Social media sites may occasionally be unavailable, and we accept no responsibility for lack of service due to third-party website downtime.
Posted Comments: We welcome feedback and ideas from all our fans; and, we endeavor to join the conversation whenever possible. However, we are not able to respond individually to all the comments we receive via social media.
By your commenting, we do not gather any information about you, other than information automatically collected and stored when you visit any of our websites and you choose to provide that information to us. The NIDDK will not share or sell any personal information obtained from users with any other organization or government agency except as required by law.
Posted comments will be retained to comply with records retention guidelines as set by Section 44 of the United States Code, chapters 31 and 35, Office of Management and Budget (OMB) Circular A-130 and NARA regulations in 36 CFR ch. XII, subchapter B. NIDDK staff reads all comments and ensures any emerging themes or helpful suggestions are passed to the relevant staff members or department.
The usual ways of contacting us for official correspondence are detailed in the Contact NIDDK section of the NIDDK website.
Online Ordering Privacy and Security
Ordering Online with us is safe and secure. The security of the information included in your order is very important to us. We use the 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information so it cannot be decoded by anyone other than NIDDK and contracted companies.
Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
- The “http” in the web address will be replaced by “https”.
- Only browsers that use the 128-bit SSL protocol are able to order through the NIDDK website. If your browser does not support SSL, you can get an upgrade at the Microsoft, Firefox, or Apple home page.