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Care Management: The Absent Patient

Perhaps the most challenging type of patient is the one who does not come in for visits routinely, limiting the opportunity to understand and address the absent patient’s needs and barriers to presenting for care. Similar to poorly controlled patients, population management can assist diabetes health care teams in identifying and notifying patients who do not routinely schedule or attend visits. Standardizing approaches to issuing patient notifications to this subset of the patient population can increase efficiency and minimize required resources.

Let the Evidence Guide You

This article highlights the potential benefits of using secure messaging and telephone encounters to increase or augment office visits for sub-populations of patients with diabetes.

Liss DT, Reid RJ, Grembowski D, Rutter CM, Ross TR, Fishman PA. Changes in office visit use associated with electronic messaging and telephone encounters among patients with diabetes in the PCMH. Ann Fam Med. 2014;12(4):338-43.



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